Shipping policy

Shipping Policy This Shipping Policy explains how designelogon processes, ships, and delivers physical product orders placed on our Shopify store. ### Order Processing Orders are processed Monday to Friday, excluding Belgian public holidays. Standard processing time is 5 to 8 business days after payment confirmation. During busy periods, processing may take slightly longer. If there is a significant delay with your order, we will contact you by email. After your order has been dispatched, you will receive a shipping confirmation email when tracking is available. ### Shipping Destinations We ship to the countries and regions available at checkout. If a country is not available at checkout, we currently do not ship there. Customers are responsible for entering a complete and accurate delivery address.  is not responsible for delays or failed delivery caused by incorrect or incomplete address details provided by the customer. ### Delivery Timeframes Estimated delivery times after dispatch: Belgium: 2 to 5 business days European Union: 5 to 10 business days Other available destinations: 7 to 15 business days Delivery estimates are not guarantees. Carrier delays, customs checks, public holidays, weather events, or incorrect delivery information may affect delivery times. ### Shipping Costs Shipping costs are shown at checkout before you complete payment. If a free shipping offer applies, it will be shown clearly before checkout is completed. ### Taxes, Customs, and Import Charges For orders delivered within Belgium or the European Union, applicable taxes are shown where required by law. For orders delivered outside the European Union, customs duties, import taxes, or local charges may apply. These charges are set by the destination country and are the customer's responsibility unless checkout clearly states otherwise. ### Lost, Delayed, or Damaged Packages If your package is delayed, please contact us at modfist@outlook.com with your order number. We will help check the shipping status. If your order arrives damaged, contact us within 48 hours of delivery and include: - Your order number - Photos of the damaged product - Photos of the packaging - A short description of the issue We will review the issue and offer a replacement, refund, or other appropriate solution according to your consumer rights and our Return & Refund Policy.